Terms and Conditions for SAF (alternative aviation fuel) option

This voluntary contribution is exclusively offered to passengers holding a ticket for KLM flights operated by KLM or Air France and complements the SAF surcharge already included in the ticket price, where applicable.

The extra SAF voluntarily contributed by you will not directly replace the regular fuel on your flight, but it does allow KLM to buy a bit more SAF to add to the airport’s fuel systems.

In these Terms and Conditions, the following terms and expressions shall be defined as follows:

"Air France": Société Air France S.A., a company incorporated under the laws of France, having its principal place of business at 45, rue de Paris, 95747, Roissy CDG Cedex, France and registered in the trade and companies' registry (Registre du Commerce et des Sociétés) of Bobigny under number 420 495 178.

"Customer": the individual who wishes to voluntarily purchase the SAF Option subject to the Terms and Conditions as specified below.

"KLM": Koninklijke Luchtvaart Maatschappij N.V., incorporated under the laws of the Netherlands, having its statutory seat and registered office in (1182 GP) Amstelveen, the Netherlands at the Amsterdamseweg 55, registered under number 33014286 in the trade register of the chamber of commerce and industry, Amsterdam, The Netherlands.

"Miles": Miles earned through the Air France-KLM loyalty programme ‘Flying Blue’, in accordance with the procedures set forth on theFlying Blue website.

"Price": the price for the booking of the SAF Option including tax. The Price of the SAF Option depends on the origin and destination, the selected travel class, and our SAF price, which is adjusted regularly to follow market developments.

"SAF": acronym for ‘Sustainable Aviation Fuel’, the name used by the aviation industry to describe an alternative to regular aviation fuel, by KLM also referred to as ‘alternative aviation fuel’.

The SAF selected by KLM (i) meets the strict sustainability criteria set by the European Union* (including for SAF purchased outside the Union that is not subject to this regulation), (ii) allows for a reduction of CO₂ emissions by at least 65% over the entire lifecycle (from production to combustion) compared to fossil kerosene. For more details, you can visit ourSAF information page.

_{* Regulation (EU) 2023/2405 of the European Parliament and of the Council of 18 October 2023 on ensuring a level playing field for sustainable air transport (ReFuelEU Aviation)Regulation - EU - 2023/2405 - EN - EUR-Lex (europa.eu)}

_{Directive (EU) 2023/2413 of the European Parliament and of the Council of 18 October 2023 amending Directive (EU) 2018/2001, Regulation (EU) 2018/1999 and Directive 98/70/EC as regards the promotion of energy from renewable sources, and repealing Council Directive (EU) 2015/652Directive - EU - 2023/2413 - EN - Renewable Energy Directive - EUR-Lex (europa.eu)}

"SAF Option" or "Option": the option to support KLM’s investments in extra SAF under these Terms and Conditions, when booking a flight, when checking in online and via My Trip.

"Terms and Conditions": the present conditions defining the terms and conditions of sale of the SAF Option as set out herein.

"Website": the KLM Website, accessible viawww.klm.comand/or the KLM mobile app.

2.1. The SAF Option is offered on a voluntarily basis in combination with the purchase of a ticket on KLM flights operated by KLM or Air France, regardless of their origin or destination.

2.2. Under the SAF Option, a Customer can choose their level of contribution to support the purchase of additional SAF by KLM.

2.3. The Price of the SAF Option is calculated based on the estimated fuel needed per passenger for the flight(s) selected by the Customer and their chosen contribution level.

2.4. The SAF Option complements the SAF surcharge already included in the fare, where applicable. For flights with this surcharge, the amount thereof is indicated in the ticket fare and specified as "SAF (alternative aviation fuel) surcharge".

2.5. The Customer can choose to purchase the SAF Option on the KLM Website when booking a flight, when checking in online and/or via My Trip. Following the purchase, a confirmation email will be sent to the Customer.

2.6. All funds paid by the Customer under the SAF Option will be used exclusively for the purchase of SAF. This will be done within 12 (twelve) months following the flight(s) for which the SAF Option was purchased, subject to product availability on the market.

2.7. In case of unavailability of SAF on the market preventing KLM from meeting the 12 (twelve) months deadline as referred to in article 2.6 above, this period will be extended until the end of the unavailability period, it being specified that in any case, the funds collected under the SAF Option cannot be used for any other purpose than the purchase of SAF.

2.8. The Customer is expressly informed and accepts that there is no direct correlation between the SAF purchased by KLM based on the Customer’s purchase of the SAF Option and the amount of SAF actually allocated to the flight(s) on which the Customer will be transported.

3.1. The Customer can pay for a SAF Option using one of the payment methods proposed on the Website at the time of purchase.

3.2. Payment for a SAF Option can be made in Miles.

3.3. A SAF Option is personal and non-transferable.

Flying Blue members can enjoy the following benefits with the SAF Option:

5.1. A purchased SAF Option is refundable only in accordance with article 5.2 if:

5.2. The Customer may request a refund of the cost of the SAF Option on the Website, as detailed in article 8.

KLM no podrá ser considerada responsable, ni se podrá considerar que ha incumplido sus obligaciones, en el caso de que no preste la totalidad o parte de sus servicios definidos en las Condiciones Generales del presente documento si dicha omisión es debida a causas de fuerza mayor, con arreglo a la definición o la interpretación de las mismas contemplada en legislación del país pertinente. En este caso, el Cliente no tendrá derecho a reclamar ninguna compensación, indemnización por daños y perjuicios, o intereses en concepto de daños directos o indirectos sufridos como resultado de la omisión en la prestación de los servicios.

Los Datos personales que KLM haya recogido o tratado a los fines de esta Opción se tratan de acuerdo con la legislación y las normativas aplicables. Para obtener más información, consulte nuestraDeclaración de privacidad de KLM.

Toda reclamación relativa a la reserva, el pago o la prestación de la Opción deberá ir dirigida a KLM a través delformulario de reclamación online, disponible accediendo al enlace “Reembolso”, ubicado en el pie de página del Sitio web, y seleccionando a continuación la opción “Solicitar el reembolso de mi opción adicional”.

KLM se reserva el derecho de modificar estas Condiciones Generales en cualquier momento. La compra de la Opción de Acceso a una clase superior estará sujeta a las Condiciones Generales en vigor en el momento de la reserva, a menos que se requiera un cambio en estas Condiciones Generales conforme a derecho o por requerimiento de un organismo gubernamental (en cuyo caso, el cambio también se aplicará a los pedidos ya formalizados).